Support

Yes, MageAnts can take full responsibility for managing your existing Magento 1 customizations and third party extensions. Here's how we assist: Smooth transition process for your existing solutions:

Yes, we can replicate or rebuild many Magento 2 features on your Magento 1 store. Here's what we offer: Functionality review: We evaluate the Magento 2 feature you're interested in and evaluate wheth

Yes, we maintain Magento 1.9.x installations and ensure compatibility with modern server environments. Our approach: Custom patching: We continue to apply and maintain both official and community dr

Yes, MageAnts can handle a full hosting migration to an M1-compatible environment. What we do: Find the right host: We help you select a Magento 1 friendly hosting provider with support for modern PH

Yes, MageAnts is still offering support and maintenance services to Magento 1 web stores even after it officially reached the end of its life in June 2020. Several Magento 1 services have already been

Yes, we can. MageAnts provides ongoing security patching and hotfixes for Magento 1 stores, both official and custom. Here's how we support you: We apply existing SUPEE patches and develop custom sec

Strictly speaking, no, we cannot guarantee PCI compliance, because PCI-DSS requires platforms to be officially supported by their vendors, and Adobe has ended all official support for Magento 1. Howev

Yes, MageAnts can help make your Magento 1 store GDPR-compliant, even after the end of life. Here's what we do: Add or update cookie consent banners and privacy policy notices Implement tools for cus

Yes, we can enhance Magento 1 login security by implementing both: Modern password hashing algorithms, such as Argon2id or bcrypt. These are supported by Magento 1's core authentication logic and mod

Our security first process includes: Patch management – We apply all available Magento 1 SUPEE/patch releases and custom hotfixes. Vulnerability assessment – Regular scans with profession

Yes, MageAnts can optimize your store to handle traffic surges with ease. We implement: Varnish or Full Page Cache (FPC) to serve cached pages instantly Redis/Memcached for session and cache storage

Absolutely. MageAnts uses a systematic approach to identify and resolve crashes. Our stabilization process includes: Checking system and exception logs to pinpoint recurring errors. Turning on develo

Yes, MageAnts can optimize your Magento 1 site for speed without needing to upgrade to Magento 2. We follow a comprehensive performance strategy, including: Using Full Page Caching (FPC) to reduce TT

Definitely. Here's how MageAnts enhances your database and indexing: For MySQL/database optimization, we: Remove outdated logs and abandoned quote data. Repair and optimize tables for performance and

Yes, we can help assess your PHP/MySQL compatibility and migrate your Magento 1 store to PHP 7.x (up to 7.2 or 7.3), even though it's not officially supported by Magento. Here's how MageAnts handles i

Absolutely. MageAnts can update your Magento 1 store to the latest 1.x version while keeping your theme intact and responsive: We start with a full file and database backup. Audit all installed modul

Yes! MageAnts offers structured Magento 2 migration assessments with clear cost and timeline estimates: Discovery & audit of your current Magento 1 site, modules, custom code, themes, data volume

Certainly. MageAnts specializes in refactoring Magento 1 modules and themes to align with coding standards and future proof development: Upgrade to support modern PHP versions (7.4 / 8.1). Adopt Mage

Yes. MageAnts can quickly diagnose and repair payment gateway issues by: Inspecting Magento system and payment logs. Verifying API keys, endpoints, and SSL configurations. Triggering test transaction

Absolutely. MageAnts can set up product and order synchronization between Magento 1 and your ERP or CRM system: We map fields for product catalog, inventory, pricing, orders, and customer data. Use o

MageAnts is fully capable of integrating your Magento 1 store with all major analytics and marketing tools: Add tracking scripts directly in theme templates or via Magento admin configuration. Set up

Yes, MageAnts can enable real time inventory syncing to: Reflect stock changes instantly when customers place orders. Sync inventory with external systems (ERP, warehouse management). Prevent oversel

Absolutely. MageAnts can modernize your theme for seamless responsiveness and cross-browser compatibility: Audit your theme's mobile breakpoints using tools like Chrome DevTools. Update CSS for adjus

Magento website support by MageAnts is an ongoing plan that ensures your online store remains healthy, secure, and optimized. Services include: Regular updates and patching Resolving plugin compatibi

Consultation services focus on strategic planning and guidance, like advising on platform selection, migration strategies, or custom development roadmaps. While Support services offer ongoing operatio

Yes! At MageAnts, we offer comprehensive Magento support encompassing: Security patching and urgent bug resolution Performance optimization Module/theme fix and refactor M1-to-M2 assistance Full emer

With regular Magento maintenance, you benefit from: Enhanced site performance and faster load times Improved security and reduced breach risk Continuous monitoring, backups, and uptime guarantee Bett

Yes. MageAnts continues supporting Magento 1 stores by: Applying existing Magento 1 patches and developing custom hotfixes Ensuring GDPR, PCI-DSS, and compliance with best practices Offering 24/7 eme

Absolutely. Just like any software, Magento requires: Consistent updates and security checks Performance tweaks based on growth or traffic changes Backup and recovery safeguards Extension audits to p

No, MageAnts offers flexible plans tailored to your budget and needs, with options for: Month to month support SLA term agreements Project based consulting or upgrades

Our Magento support includes: Code level bug fixing and troubleshooting Security audits and patch deployment Speed optimization (caching, DB tuning, CDN) Module/theme compatibility upgrades Server mo

Expertise: A proven team with deep Magento knowledge Security first: Active patching and hardening for both M1 and M2 Global track record: Hundreds of launched/upgraded stores Flexible support levels

Simple steps to begin: Contact us via live chat or contact form Provide store details (platform, scope, pain points) We'll review and assess your store You'll receive recommended plan options Kick of

Yes! You can request a dedicated developer resource for daily support, custom projects, or long term improvements. These developers can be assigned full time or part time based on your needs and budge

We recommend monthly or bi-weekly update cycles to keep your Magento 2 store secure, fast, and fully optimized. During each cycle, MageAnts will: Apply Magento releases and third party module updates

No hidden charges! Our onboarding is transparent and includes: Comprehensive onboarding audit Secure login setup Staging environment configuration Coordination with your team or hosting provider

No! MageAnts performs maintenance using best practices: All work happens in a staging or off site environment No live downtime or disruption to users Production only deployment happens during low tra

We've got you covered for this: Complete pre deployment testing & backups ensure clean rollbacks Instant reversion to the previous code and database state Post fix, we deploy updates again after reso

At MageAnts, we prioritize fast recovery, but the exact time to restore from backup depends on several factors, including your store's size, the size of the database and media files, hosting setup, se

Yes, MageAnts offers 24/7 Magento support, including after hours and weekend coverage. Their expert team ensures your store runs smoothly with both proactive maintenance and urgent issue resolution. H

Yes. For clients on emergency or full support plans, MageAnts offers true 24/7 support coverage: Priority response for critical issues Guaranteed response windows Live support teams are on call durin

Our standard response timelines are: Critical issues (site down, etc,.): response within 10-15 minutes High priority tasks: action initiated within 2–3 hours General queries: typically addresse

Yes. Most MageAnts support plans include a dedicated project manager (PM) who: Serves as your main point of contact Oversees ticket prioritization, scheduling, and issue escalation Coordinates betwee

MageAnts follows a structured, transparent support workflow: You submit issues via our portal, chat, or email Our PM reviews and prioritizes the request A qualified developer is assigned Work is perf

To start smoothly, we need: Server and admin access (SSH, MySQL, Magento Admin) Git or SVN repository connections (if applicable) Credentials for third-party services (payment gateways, API) Any exis

Your dedicated project manager takes charge of communication: Weekly status calls or daily stand ups (per your preference) Weekly or monthly summary reports Milestone/incident alerts as needed High a

We use enterprise grade tools like Jira, Trello, or Asana to manage tickets: Prioritize tasks and track progress Tag tickets with category, severity, and status Link code changes through commits or P

At MageAnts, we offer flexible support packages to suit businesses of all sizes and needs: Hourly Support Packages Perfect for small fixes or one-time technical support. You can purchase hourly blocks

Absolutely. You can buy top-up hour packs anytime. Our Project Manager will recommend the optimal plan to suit your needs.

Yes, we support Magento Commerce (Enterprise) features, including B2B, customer segments, corporate accounts, and high performance enhancements.

Yes. As part of our maintenance and consulting: We review site load times, caching, and CDN setup Audit database queries and indexing Provide detailed performance reports and tuning recommendations

Yes, MageAnts includes: Monthly patching (Magento and extensions) Weekly vulnerability scans (automated and manual) Log monitoring, malware detection, and WAF rules Post incident further hardening

Yes, MageAnts offer 24/7 uptime monitoring with SMS/email alerts Monthly performance reports

Yes. MageAnts has guided numerous Magento stores through PCI-DSS audits: Implemented SSL, logging, server hardening, and secure checkout Support vulnerability scan remediation and reporting

Absolutely. We support integrations with: ERPs, CRMs, marketing platforms, logistics systems, PIM Methods: REST/SOAP, custom API connectors, MQ, webhooks

Yes to both. MageAnts offers: Emergency fixes and general maintenance Full-scale customizations, new modules, feature enhancements, or API integrations Learn more here: Magento Development Services

Yes. Every service includes: Detailed release notes and change logs Code comments and internal API docs If needed, admin/user guides or training materials

Yes. We support the full lifecycle of Magento 2.3 or newer: Version upgrades, security patching, and performance tuning New feature development and customization WebP image support, PWA, GraphQL, and

Yes, we: Install and configure Magento Marketplace-installed extensions Perform QA testing and adjustments Troubleshoot conflicts between extensions

We offer extensions or custom modules to: Convert images to WebP on upload Serve WebP with proper fallback to JPG/PNG Integrate with CDN for optimized delivery

At MageAnts, we follow a comprehensive and performance oriented approach to integrate WebP image formats into your Magento 2 store. This significantly improves page load speed while maintaining image

Yes. We handle the full Magento Cloud lifecycle: Configuration of Staging, Production, and Scaling environments Git commits merging Performance monitoring Cloud-specific module/config deployment

MageAnts enterprise plans include: 4-hour response SLA, 1-hour emergency SLA Dedicated PM & dev team Weekly reporting and performance reviews Regular security audits and compliance support

MageAnts recommends the following customizations to fully support WebP in Magento 2: Add WebP MIME type in .htaccess or server config Use the <picture> tag with a JPG/PNG fallback in templates

Yes. For emergency plans, MageAnts provides 24/7 on-call support, ensuring fast restoration of stolen, slow, or broken stores, anytime.

Our ongoing Magento support plans are structured in flexible hourly blocks as well as dedicated monthly retainers to suit different business needs. 40-Hour Support Plan - $1,000 80-Hour Support Plan

Absolutely. MageAnts offers: Full custom development for modules, APIs, and front-end integration Custom reporting, migration scripts, and admin tools Support for GraphQL & REST APIs and headless