Product Questions and Answers For Magento 2
Key Features You Get with Our Magento 2 Product Questions and Answers Extension:
- Moderate the questions and answers before they get published.
- If the customer search question is not found, then allow them to 'Post your question'.
- Allow customers to add private questions.
- Received email notification when new question post.
- Adding a WYSIWYG Editor for Admin Reply in the Backend.
- Customers can find all questions in the My Account tab.
Current Limitation in Magento 2
What Magento 2 Cannot Do
In default Magento 2, there is a setting that prevents customers from posting questions and answers about product features.
How Our Extension Solves This
The Magento 2 Product Questions and Answers Extension by MageAnts enables customers to ask questions and receive answers about products. This extension provides a user-friendly interface for customers to ask their questions and for store owners to provide answers. This feature enhances the customer shopping experience by providing them with detailed information about the product they are interested in, increasing their confidence in making a purchase. It also helps to reduce the number of customer inquiries through other channels, such as email or phone, by providing a convenient way for customers to get their questions answered quickly and efficiently.
Description
Build trust with a dedicated Q&A section for products.
Magento 2 Product Questions and Answers allows customers to ask and view questions about products, fostering transparency. For example, answer common queries about product features directly on the product page.
Easily approve the customer's question and answer
Create product-related FAQs smartly. With the Magento 2 questions and answers extension, you can allow your customers to ask all the questions they may have regarding the product.
Sometimes, product details are not enough. Customers can have queries and questions about the product. They can ask questions if you have this module in your store. You can easily edit and delete the answers to the answers to the questions as an admin.
Like or dislike specific questions and answers
You can monitor all the questions and answers on your e-commerce website. Apart from monitoring, the Magento 2 product questions extension allows your visitors to like or dislike specific questions and answers. Approve user-generated content on your website.
This helps other customers know the authenticity or validity of the content.
Easily let your customers search the questions
Amidst a number of different questions, your customers might not be able to find the questions that they are looking for.
In order to make the website more user-friendly, we also allow you to add a search and sorting feature. This helps the customers easily look for the questions they need using search. Customers can easily sort questions simply by applying these filters.
- Latest First
- Oldest First
- Most liked
- Most Disliked
Question Character, Captcha, and Email Functionality
Easily reply to frequently asked questions with Product Questions Answers for Magento 2.
Select the limit for the number of questions you want to display in the in the product page question answer tab.
Set the maximum characters for the question.
Enable or disable Captcha.
Send an email to your customers when they submit questions and get an answer.
Send customized emails to customers regarding questions and answers
When a customer asks a question, they receive a message to notify them that their question has been submitted, and they can wait for the owner's approval and answer. If someone posts some answers regarding a question related to what a given customer has asked, Product Questions Magento 2 sends an e-mail to them regarding the same. The Product Questions and Answers extension for Magento 2 will also notify admins via email of new questions and answers.
We provide you with complete control over your website's functioning. That is why we also allow you to customize the email settings completely according to your needs. You can create and edit email templates easily from the backend. Set the email subject line and modify the CSS template however you want.
FAQs
What is Magento 2 Product Question and Answer?
Magento 2 Product Question Answer extension allow your customers to ask questions about your products from product pages to add an extra piece of information about the product. With the help of this, customers can ask questions as well as answer them to provide more detailed information about the same product.
Is it possible to add Google captcha while asking questions and answers?
Of course, you can add Google reCAPTCHA from the backend.
Can I filter questions from the frontend?
Yes, you can filter questions by sorting the option from the frontend.
Would the question asked by the customer directly get published in frontend?
No, first, it will get submitted in the backend, and after approval of admin, it will be displayed in the frontend.
Is it possible to send a notification email when the customer and admin answer the question?
Yes, it is possible.
Is it possible to send an email if the new question gets added to the customer for asking the answer to the previous question?
Yes, when a new item gets added, then email sent to all the customers.
Can the customer like or dislikes the question and answer?
Yes, customers can like and hate the question and answer.
Reviews
Customization
Changelog
- Compatibility:- The extension is now fully compatible with the Magento Hyvä theme, supporting Magento 2.4.9 and PHP 8.5.
- Compatibility:- Applied magento coding standard. Fixed all eqp warnings.
- Enhancement:- Added admin backend Import & Export functionality of Product Questions and Product Questions with their Answers.
- Fixes:- Resolved issue in showing/hiding recaptcha on question form when it is disabled/enabled from backend configurtaion.
- Fixes:- Fixed issue in like/dislike count functionality.
- Fixes:- Resolved issue showing submitted questions/answers without cache clean when the questions/answers are set as auto approved.
- Fixes:- Resolved issue in submiting Question form when captcha is enabled. Applied captcha validation on form submit.
- Fixes:- Fixed issue in submiting Answer form vith validations.
- Compatibility:- Verified and confirmed compatibility with Magento 2.4.7 & 2.4.8 and PHP 8.4.
- Compatibility:- Mageants Team made extension compatible with Hyva Theme.
- Fixes:- The error that occurred during 'php bin/magento setup:Upgrade'.
- Fixes:- The error that occurred during 'php bin/magento setup:di:compile'.
- Backend COnfigurations: Allow Guests to Write Questions, Allow Guests to Write Answer, Auto Approve New Questions and Auto Approve New Answers.
- Sign in or create account Popup model open on question/answer submit when guest is not allowed to write new question/answer.
- Display Sort By Question & Answers in pagination.
- Image cannot be added using WYSIWYG Editor.
- Remove html tag from productQA grid.
- Adding a checkbox "Is Question Private".
- Adding a WYSIWYG Editor for Admin Replys in the Backend.
- The search function only searches through the text of the questions and the answers.
- When answering a question from the Backend, the fields "Name" and "Email" should already be autofilled with the currently logged in admin user. After the answer (with your custom WYSIWYG editor) is submitted, it should be automatically approved.
- Set Loader on Like and dislike button.
- Mageants team makes this extension coding as per the Magento standard compatible with the latest Magento version.
- MageAnts enhancement in Product Question and Answer extension now email send to admin and user when user post question also when any other user gives the answer of the question then also email send to admin and user.
- When the admin gives the answer to a question then also email send to the user who posts the question.
- Sometime in some question multiple answer post by a different user, So give separate configuration in the admin panel, if admin set email to all then email sends to all user who connected with the question.
- When new question post then email send to user who already answered previous questions.
- MageAnts update Product Question Answer extension in the latest Magento 2.3 version, Now extension working with all Magento version.
- When User add multiple questions then sometimes like/dislike button not working, now issue solve and working fine in all Magento version.
- When Enable captcha from backend then captcha not working in the frontend, also design not display proper, now solve and working fine.
- When we submit a question from the frontend then design issue in message display, message display in a different position, now solve it, and working fine.
How To Configure Product Questions And Answers In Magento 2?
How Does Magento 2 Product Questions + FAQ Extension Work?
Why Use Magento 2 Product Questions And Answers Extension?
Benefits of Product Questions and Answers Magento 2 Extension
- Install Product question answer Magento 2 extension in your store.
- You can enable extension from store --> Configuration --> Mageants --> Product question answer.
- You can set other configuration as per your need and requirement.
- Customer can ask question from product details page.
- Add email and question at time of ask question submit.
- Admin can reply of question ask by customer.
- All communication work using emails also.
- If any 3rd person ask question then also all other ask question customer receive email of new question.
- This Magento 2 Questions and Answer extension provides you with an interactive and beneficial feature for your website. Using this, your customers can ask questions from you and seek responses from you regarding the same. Using this extension, you can then reply to all their queries and provide them with satisfactory answers, or other customers who have some knowledge about the product can also answer.
- Such a mechanism on your website can help your customers trust you more. It helps your brand’s reputation building as well as helps you increase the sales conversion rate of your website.
- Want to customise Product Questions Magento 2 as you want? Feel free to contact us.
- The recent surge in the popularity of the e-commerce market can be accounted for by many factors. It provides convenience, an elaborate choice range, discounted prices, and whatnot. However, e-commerce comes with its faults. Especially if you are an independent e-com seller, you might have to face a lot of problems.
- One such problem is the inability to answer the doubts and queries of your clients. Unlike brick-and-mortar sellers, e-com sellers cannot have first-hand interaction with their clients. Thus, they cannot directly respond to their problems or answer their questions. This causes a troublesome situation because customers usually have some questions to which they need an answer.
- To solve this problem of yours and help you be a more responsible and answerable e-com seller, we have come up with the MageAnts Product Question Magento 2 extension that helps you have first-hand communication with your clients and allows you to answer their product questions personally or other users can also do the same.
- You can also have a look at our extension named FAQ for Magento 2 as it is built for a similar purpose only. You can organize a FAQ module for your website where you can list to provide the answers in detail and self-explanatory way of all the common questions that customers might have. FAQ is one of the easy ways to clear doubts of customers efficiently.
- Brand’s reputation building
- Satisfactory answers
- Build the customer's trust.
- Enhanced customer engagement
- Improved Customer Satisfaction
- Provide a better user experience for customers.
Why Choose MageAnts
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30 Days Money Back Guarentee
We offer 30 Days money back guarantee if customer meets our refund policy. For more info you can read our terms and condition
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100% Bug Free
Our team follow rules and takes care of perfect setup to ensure a bug-free and error-free code for the development process of theme, extension, or website development.
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Free 90 Days Support
MageAnts ensures quick and quality technical support. Take advantage of our 90 days free support for a smooth and efficient experience.
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Frequent Extension Updates
Intensive update roadmaps ensure highly compatible, bug-free, great performance, and innovative extensions.
