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RMA for Magento 2
x5Created by
Magento 2 certified
developer.
x2Optimized by
Magento 2 Solution
Specialist.
Compatible Magento Version 2.1, 2.2, 2.3, 2.4
RMA For Magento 2
MageAnts Magento 2 RMA extension helps your customers to request returns for the products they are not satisfied with while it helps you to manage all these return requests. Thus, it adds a crucial e-com feature to your website which is otherwise not provided by Magento.
- Set various conditions and milestones for a return request and authorization.
- Manage various aspects, like reasons, the package condition, status, etc.
- Allow customers to place one or multiple return requests at a time.
- Admin and customers can comment on the return requests
- Send a return request confirmation e-mail to your clients.
- Design custom templates for return authorization emails.
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Magento 2.0.x - 2.4.X
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Key Features of Magento 2 RMA
Great flexibility in setting Milestones and Conditions for returns
- To ensure that you won’t incur any losses due to the returns, you need to set some rules, regulations, and conditions for the product returns as a seller.
- Magento 2 returns allows the store admin to set the product condition like "open or packed" and reasons for returning products like damaged items, poor quality, wrong products, etc.
- Customers can easily select the reason for why they return the products and also select the product condition.
Powerful return management tool to create multiple RMA requests for guest users as well
- With this RMA module in Magento 2, customers can easily place multiple return requests (for replacing or returning the product) by filling out the RMA request form.
- For example, they have many items in their cart, and a few of them are not up to the mark; they can select all the items that need to be returned with this extension.
- Non-register users can also send the RMA request for return products by entering their ordered email ID and filling out the form.
RMA requests per item
- The extension also enables customers to place RMA requests for individual cart items or multiple items.
- Customers can simply select the order for return or exchange in the RMA form.
Easily configure the properties like Reasons, Package Conditions, Resolutions, Delivery Status and RMA Status.
- When a customer places a return request, there is a certain reason why they are not satisfied with the product.
- The module helps store owners to gather this information from the customers by filling the RMA information. Store owners can manage the following things from the backend.
- Package conditions - packed or open
- Resolutions - refund or exchange of the product
- Delivery status - pending, solved, processing, cancelled
- RMA status - pending, solved, processing, cancelled
Return reason and request management
- Magento 2 return order extension helps the admin manage the return requests and understand the flaws that your customers are returning the products very conveniently from the backend.
Email Template configuration for RMA
- Magento 2 product return allows the admin to configure the template according to their requirements for sending a confirmation email when the return requests of customers are confirmed. Thus, you can ensure that the right message is sent to the customers according to your preference.
RMA's comment for admin and customer
- Apart from the e-mail, our extension also allows a different mode of communication for the RMA requests. The admin and the customers are allowed to add a comment so that the other party knows the issues.
RMA Policy configuration from the backend
- The return policy that you need to specify for the returns placed on your website can also be configured from the backend of our MageAnts Magento 2 RMA.
How to enable RMA Magento 2?
- Install RMA Magento 2 extension in your store.
- You can enable extension from store --> Configuration --> Mageants --> RMA.
- You can set other configuration as per your need and requirement.
- Admin can create RMA option from configuration.
- After place order, customer can generate RMA if not satisfied with product.
- Customer fill the form and request for RMA.
- Admin received the request of customer and give solution of problem.
- All communication work with emails.
Benefits of RMA extension for Magento 2
- RMA extension Magento 2 offers a flexible solution for return requests.
- Eliminate negative reviews and provide a platform to customers for communicating with stores directly.
- Build the store reputation with high customer satisfaction.
- Magento 2 Return Merchandise Authorization (RMA) extension reduces the return rates and increases the store revenue.
- Offering an easy return policy can build customers’ trust in your brand and save time and cost of admin for the long term.
How Does Magento 2 Product Return RMA Work?
The Magento 2 Returns and Exchanges (RMA) Extension is designed to help Magento 2 store owners with the product returns and exchange for their website. While returning merchandise is very helpful for the customers of concern, it can be an exhilarating task for the sellers.
While customers need access to such options, sellers have to regulate these activities to stay protected from frauds or losses. That is why sellers have to design certain milestones and settings which would help them regulate these activities. The extension helps them set these conditions as well as manage the return requests.
Why MageAnts?
Magento 2 RMA is a 100% open source extension with a highly functional and responsive design. Apart from the extension features, sellers can avail other benefits also on purchasing this extension. The benefits include:
- Free lifetime updates
- 90 days free support
- 30 days money-back guarantee
- Quick Support
Why Does Your Store Need Magento 2 RMA Extension?
Customer satisfaction is the only factor for online shopping that doesn’t live up to its potential.They can exchange products by visiting the physical store, but online E-com sites do not provide this functionality. Hence, to nullify this drawback, one must use the Magento 2 RMA module, which dispenses the customer to return their product.
This extension does not only bestow appraisals to the customer; the Magento return and exchange suppliers spectrum enriches client knowledge. Here is the question that arises is how to sanction a product exchange request. The answer lies in the extension only, which provides product return functionality that superintends returns and exchange.
The customer can also return only one product, which will head on to reform the brand loyalty. Not just economically, Magento 2 product return management is an inordinate component that even manages multiple product returns efficiently. Returns have always been a factor to worry about the supplier as dealing with it is not less than a headache, but it is not going to be a walk in the park with the help of this module.
What is RMA?
Magento 2 Return Merchandise Authorization extension helps store owners to handle product returns and exchange request from your customers. The return procedure becomes clear and easy for both customer and store owner, with this extension.
Can RMA extension work in the guest user feature?
Yes, we have set the separate configuration for guest users. If you enable it to form a setting, it will work; otherwise, it will disable.
Can I specify a return period?
Yes, you can set a return period.
Can I set various reasons for return?
Yes, you can add your right for return.
Can I set an email to send to the customer for RMA?
Yes, you can send an RMA email to the customer.
Is it possible to add a comment when the customer returns the product?
Yes, the customer, as well as admin, can add a comment.
What RMA stands for in Magento 2?
RMA stands for Return Merchandise Authorization in Magento 2.
How do you create an RMA?
You can create RMA after the order is delivered to you. Login into your account from frontend, and you can create RMA for a particular product.
How do I use RMA in Magento 2?
Store owners can install and use Magento 2 RMA extension so that your customer can easily return or exchange products.
How do I return a Magento 2 order?
Allow your customers to return products with RMA Magento 2. After your order is delivered to your customer, then they can return your order with any specific reason.
Why is RMA important?
RMA is a significant process between customer and store owner to easily exchange or return products with standard workflow rules. It is significant for both customers and retailers as it is part of reliable customer services and delivering better shopping experiences.
You're reviewing: RMA
Current version number: 2.0.4
Date :- 11/10/2022
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Coding standard
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--> MageAnts team makes this extension coding as per the Magento coding standards.
Current version number: 2.0.3
Date :- 05/10/2021
************************************************************
Bug fixed
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--> RMA delivery status and additional info fields appear now in Magento2.4.2 version. - https://nimb.ws/OjrfNc, MageAnts team resolved issue.
Current version number: 2.0.2
Date :- 27/05/2020
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Bug fixed
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→ MageAnts add new functionality in RMA extension now RMA extension working for guest user(Not login customer group) also, Extension working fine in all Magento version.
Current version number: 2.0.1
Date :- 09/03/2019
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Bug fixed
************************************************************
→ MageAnts update RMA extension in latest magento2.3 version, Now extension working with all Magento version.
***************************************************************************************************************************************************************************
Current version number: 2.0.1
Date :- 16/01/2019
************************************************************
Bug fixed
************************************************************
→ Update module version name in composer.json file same as module.xml file.
***************************************************************************************************************************************************************************
Current version number: 2.0.1
Date :- 09/07/2018
************************************************************ Bug fixed ************************************************************
1) When we request for new RMA then display all product details, but problem in product price every time product price display 0, so now this issue fixed. → http://nimb.ws/LBphDi
2) When we click on RMA then list of RMA display, but I have many RMA request but see message like "You do not any RMA request list" means requested RMA not display, now issue are fixed and request RMA display. → http://nimb.ws/GaeV74
3) when we submit comment from backend then display error message and page redirect to another page also we do not add comment from backend,
now we add comment from backend it's working fine, now issue are fixed. → http://nimb.ws/FVEgDP
4) User fill details for request RMA and submit the form from frontend then request for RMA not working and error display, Now user request for RMA is working fine now solve the issue. → http://nimb.ws/X3Ubtm
5) when we request for new RMA then we select order NO from dropdown then submit the RMA Form, but we already select order NO from dropdown and click on submit then also message display like this "Please select a product to request RMA", Now issue are fixed. → http://nimb.ws/Ec2Wxy
6) When we click on add new package condition from backend then new section not open. Now fixed and working fine. → http://nimb.ws/DmqGTW
7) Solve the page cache issue for comment and RMA list on then customer dashboard.
8) We Differentiate RMA extension for Magento2.1. X and Magento2.2. X. because we're facing data UN serialize and serialize problem.
9) When save any data in backend then not display any message so user not understood what happen Data Save or not, now we submit anything then message display properly so user easily understand.
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