In the era of digital media, businesses require websites to display their work and share the products and services. Besides good SEO scores and a well-designed user interface, 24/7 customer service is also essential. E-commerce sites must involve features for creating a robust portal.
Magento 2 Product Questions helps your customers ask questions and queries regarding your products, and the store owner can reply to the same. Moreover, other customers who are using the product can also answer the questions. Such features help your customers trust you more, and companies can build their brand reputation and increase your website sales.
Why do you need Product Questions Magento 2?
Today, various commerce portals are offering similar services and products on the internet. The target audience gets a range of choices, quotations, discounts, and many more. However, there are various issues if you are an individual seller of e-commerce.
One such issue is to answer the questions of your potential customers. In e-commerce portals, sellers do not get a chance to have a one to one communication with their clients. Since they cannot directly answer their issues, it causes many problems.
To solve this issue, the Magento 2 questions and answers extension helps store owners be responsible and answer any queries.
What are the features of Magento 2 product questions and answers?
Owning an e-commerce site with all the product details is not enough. Since customers may have a lot of queries, the seller needs to provide a Q& A platform where they can discuss any queries related to the product.
Here are some of the features that Magento 2 product questions answers provide to the sites.
Create FAQs & Answer to Customers Queries-
Magento 2 product questions module helps the store admin to create frequently asked questions for the customers. Moreover, the customers can also ask any questions related to the product, and the feature enables other customers to answer questions as well. This allows the businesses to build a successful relationship with the customers.
Like Dislike Option for Answers -
Magento 2 Product Questions and Answers extension allows business owners to monitor the questions and answers on their website. The users can post questions and like or dislike any answer people comment. However, you will get an option to approve user activities on your site.
Customers Can Search Questions -
There are a lot of queries that customers have in relation to products. The product questions Magento 2 helps the customers to get their answers, and the product also consists of a search option that helps the customers look for particular questions.
Enable Captcha in Form and Send Email to Customers -
Product question and answer Magento 2 helps the site answer customers' queries. You can select the number of questions you want to show up on your site, and there is a specific word count added to the question space. Site owners can disable or enable captcha as well.
The site owners get the liberty to reply and approve the replies of people they wish to. Once the question asked gets approved an automatic mail is sent to the customer asking the question.
To learn more, you can check the front end demo and back end demo of this Magento 2 extension.
All-in-all the Product Questions Magento 2 Extension is Helpful!
Addressing the customer questions becomes easy for online businesses by using Product Questions and Answers Magento 2 Extension. It helps you to build trustworthy relationships with customers.
In case you need assistance to customize this extension, get in touch with us.
