Increase Sales and Loyalty: Configure SMS Notification in Magento 2 Stores

In the fast-paced world of e-commerce, effective communication with customers is crucial for building trust and loyalty.

One powerful way to enhance your Magento store's communication strategy is by implementing Magento 2 SMS notifications.

Magento 2 SMS Notification by MageAnts provides real-time updates to customers, keeping them informed about their orders, account activities, and promotions.

In this article, we'll guide you through the process of configuring SMS notifications for your Magento store.

What is the Purpose of SMS Notification?

SMS Notification extension for Magento 2 serves several important purposes in various contexts, including business, e-commerce, and personal communication.

Here are some key purposes of SMS notifications:

• Instant Communication:

SMS Notification Magento 2 provides a quick and immediate means of communication. They are delivered almost instantly, making them suitable for time-sensitive information.

• Order and Transaction Updates:

In the context of e-commerce, SMS notifications are commonly used to update customers about their orders. This includes order confirmation, shipment tracking, and delivery notifications.

• Appointment Reminders:

Service providers often use SMS notifications to send reminders about appointments or reservations. This helps reduce no-shows and improves overall scheduling efficiency.

• Account and Security Alerts:

SMS notifications are employed for security purposes, such as two-factor authentication (2FA) or alerts about suspicious account activities. This enhances account security by providing an additional layer of verification.

• Promotions and Marketing:

Businesses use SMS notifications to send promotional offers, discounts, and marketing messages directly to customers' mobile phones. SMS marketing can be a highly effective way to reach a large audience.

• Event Updates:

For events, conferences, or gatherings, organizers use SMS notifications to convey important updates, changes in schedule, or emergency information to attendees.

• Personal Reminders:

Individuals use SMS notifications as personal reminders for tasks, deadlines, or important events. Setting up reminders through SMS ensures that the information is delivered promptly.

• Emergency Alerts:

Governments and public safety organizations use SMS notifications for emergency alerts, such as weather warnings, natural disasters, or other critical situations. SMS is considered a reliable channel for reaching a large population quickly.

• Customer Engagement:

SMS notifications contribute to customer engagement by keeping users informed and connected with a brand or service. This can lead to increased customer satisfaction and loyalty.

• Opt-In Communication:

SMS notifications are often sent to individuals who have opted in to receive them. This ensures that communication is targeted and compliant with privacy regulations.

Steps to Configure SMS Notification in Magento 2 Stores?

Follow the below steps to configure MageAnts Magento 2 SMS Notification Extension.

Step-1: General Configuration

After Installation of the extension, login to Magento admin panel to set configuration of the extension.

Stores → Configuration → MageAnts → SMS notification configuration:

Here, select SMS gateway option to provide API to send SMS And Country flag setting. Here, show the gateway list with their URL to register.

Twilio SMS Gateway : twilio.com

MSG91 : msg91.com

Bulksms : bulksms.com

Textlocal : textlocal.com

SmsGatewayCenter : smsgateway.center.com

SMS Notification for Admin:

Stores → Configuration → Mageants → SMS notification for admin :

Here, SMS notification configuration for admin to send SMS to Admin mobile number.

Admin Mobile SMS Notification : Enable Admin Mobile SMS notification, then type Admin mobile number to send SMS to admin.

Order placement SMS notification : Enable order placement notification, then type your custom message to send admin when the order is placed.

Here, show all admin SMS notification configurations.

Order shipped SMS notification : Enable order Shipment notification, then type your custom message to send admin when the order is shipped.

Order invoice generated SMS notification : Enable order invoice generated notification, then type your custom message to send admin when the order invoice is generated.

Cancel order SMS notification : Enable cancel order notification, then type your custom message to send admin when the order cancelled.

Credit Memo generated SMS notification : Enable order creditmemo generated notification, then type your custom message to send admin when order creditmemo generated.

Hold order SMS notification : Enable Hold order notification, then type your custom message to send admin when the order is on hold.

UnHold order SMS notification : Enable Unhold order notification, then type your custom message to send admin when order is unhold.

SMS Notification for Customer:

Stores → Configuration → Mageants → SMS notification for customer :

Order shipped SMS notification : Enable order Shipment notification, then type your custom message to send the user when the order shipped.

Order invoice generated SMS notification : Enable order invoice generated notification, then type your custom message to send user when the order invoice is generated.

Cancel order SMS notification : Enable cancel order notification, then type your custom message to send user when the order cancelled.

Creditmemo generated SMS notification : Enable order creditmemo generated notification, then type your custom message to send user when the order creditmemo generated.

Hold order SMS notification : Enable Hold order notification, then type your custom message to send user when order on hold.

UnHold order SMS notification : Enable Unhold order notification, then type your custom message to send user when the order is unhold.

Also read:- 7 Best Magento 2 SMS Notification Extensions Providers

Step-2: Frontend Example:

Frontend Example:

Conclusion:

Magento 2 SMS Notification module serves a variety of purposes that contribute to enhanced engagement, improved customer experiences, and increased efficiency.

As technology continues to evolve, SMS notifications remain a reliable and widely adopted method for reaching a broad audience swiftly and effectively. It is an indispensable tool in today's mobile-centric landscape.

For e-commerce entrepreneurs, incorporating SMS notifications is a must-do, given its crucial role in enhancing communication and engagement with customers.