Documentation for RMA

Product Return RMA(Return Merchandise Authorization) is a flexible extension that offers great flexibility in setting milestones and conditions for Returns. Magento RMA extension is very powerful return management tool for magento users by which buyer can create multiple rma request with return reason.

There are two ways of installing extension in magento2.

1. Using COMMAND LINE.
   
2. Manually Install extension.
   

Option 1: Magento 2 install extension using COMMAND LINE (Recommended)

Follow below steps to install extension from the command line.

Step 1: Download the extension and unzip it.

Step 2: Upload it to code directory in your magento installation’s app directory. If code directory does not exists then create.

Step 3: Disable the cache under System → Cache Management.

Step 4: Enter the following at the command line:

           Php bin/magento setup:upgrade
           Php bin/magento setup:static-content:deploy

Step 5: Once you complete above steps log out and log in back to the admin panel and switch to Stores → Configuration → Mageants → RMA, the module will be displayed in the admin panel.

Option 2: Magento 2 install extension manually

Step 1: Download the extension and unzip it.

Step 2: Upload it to code directory in your magento installation’s app directory If code directory does not exists then create.

Step 3: Disable the cache under System → Cache Management Edit app/etc/config.php file and add one line code: ‘Mageants_RMA’ ⇒ 1

Step 4: Disable the cache under System → Cache Management

Step 5: Once you complete above steps log out and log in back to the admin panel and switch to Stores → Configuration → Mageants → RMA, the module will be displayed in the admin panel.

To configure RMA go to RMA Options → configuration → MAGEANTS →RMA → General

• Specify number of day for allowing RMA after order.
• Select order status for allowing RMA for that.
• Select “yes” to show print button in RMA view page on front end.

To configure RMA properties go to RMA Options → configuration → MAGEANTS → RMA → Properties.

1. Specify reasons for RMA like “Bloken Product or Quality is not Good”.

2. Specify package condition for RMA like “opened or not opened”.

3. Specify resolution for RMA like “Replace or Refund”.

4. Specify order delivery status for RMA like “Delivered or Not Delivered”.

5. Specify RMA Status like “Open,Processing,Complete and Closed”.

To configure RMA Email go to RMA Options → configuration → MAGEANTS → RMA → Email.

1. Select convenient option to send email to customer when admin perform some operation on submitted RMA.

To configure RMA policy go to RMA options → Configuration → Mageants → RMA → Policy

To Manage RMA go to RMA Options → Manage RMA.

1. Select Delete option to delete RMA in bulk. 2. Select select all option to select all RMA at one time to perform mass action. 3. Select view option to view RMA 4. Select delete option to delete single RMA.

To View RMA Details go to RMA Options → Manage RMA select view option from RMA row.

To View RMA Comments go to RMA Options → Manage RMA select view option from RMA row.

RMA frontend request page.

RMA frontend view page

RMA frontend view detail page

RMA front end request page for guest order. You need to enter email id for guest order.

Select a guest order to request a new RMA.

RMA front end view details page for guest order.